Shipping & Delivery Policy

We are committed to providing fully transparent and compliant delivery services worldwide. All shipments originate from our fulfillment hub / warehouse within the European Union in Belgium (Address: Rue de Legipont 15 Unit 21 Bloc B, 4671, Barchon, Belgium).

1. Shipping Rates & DHL Logistics

To guarantee maximum safety and speed for high-value items, we partner exclusively with DHL. Shipping fees are calculated on a per-item basis to accommodate courier volume limits and insurance coverage:

• European Union (Premium EU - DHL Delivery): FREE SHIPPING - Per-Item

  • Estimated Delivery Window: 2–3 business days across major EU regions from the date of dispatch.

• International / Outside Europe (DHL Express Worldwide): FREE SHIPPING - Per-Item

  • Estimated Delivery Window: 3–7 business days depending on destination customs clearance.

2. International Customs, Import Taxes & DDP Terms

For all orders shipped outside the European Union:

• Delivered Duty Paid (DDP): International shipments outside the EU are sent under DDP terms.

• Customs Clearance & Local Taxes: All applicable local customs duties, import tariffs, clearance fees, and destination taxes are processed and paid on behalf of the customer.

• Zero Additional Charges on Delivery: The recipient will not be required to pay any extra customs fees, import taxes, or courier handling charges upon delivery.

3. Value Added Tax (VAT) & Checkout Transparency

In compliance with international tax frameworks:

• EU Deliveries: A standard 21% EU VAT applies uniformly to both product value and the FREE SHIPPING per-item service.

• Non-EU (International) Deliveries: Orders exported outside the EU are processed free of EU VAT (0% EU VAT). The total cost charged at checkout covers the item, the FREE SHIPPING flat rate, and all required local duties under DDP terms.

• All final costs are clearly itemized on your digital checkout breakdown and tax invoice.

4. Processing & Tracking

• Handling Window: Orders are processed and dispatched within 1–2 business days. Logistics networks do not process cargo on weekends or regional public holidays.

• Live Tracking: Once your package is scanned by the DHL courier, a shipping confirmation email containing your active tracking link will be sent to you automatically.

5. Damaged or Lost Shipments

Because our items travel via a fully insured DHL pipeline, any damage sustained in transit is fully covered. If your package arrives damaged, please document the outer box condition and contact our support team immediately at support@zenvora.mobi so we can expedite a resolution under the statutory 2-year legal conformity guarantee.

Zenvora Mobile SRL

B-dul Mihail Kogălniceanu, Nr. 12, Clădirea C4, Parter, Camera 2, 050117, București, Bucharest, Romania

HK Logistics SRL (Official Warehouse Partner)

Rue de Legipont 15 Unit 21 Bloc B

4671 Barchon, Belgium

Email: support@zenvora.mobi

Phone: (+40) 757982915 / (+852) 6931 4546

Website: www.zenvora.mobi