Politique de remboursement

Refund Policy & Right of Withdrawal

At Zenvora Mobile SRL, we strive to deliver quality products and services. Please read our Return, Exchange, and Refund Policy carefully prior to making a purchase.

1. Right of Withdrawal & Cooling-Off Period

You have the right to withdraw from your purchase within 30 days of receiving your order without giving any reason. The withdrawal period expires 30 days after you (or a third party designated by you, other than the carrier) acquire physical possession of the goods.

2. Cargo / Transit Damage

Claims for items damaged during transit must be reported on the date of delivery with clear photo and/or video proof so we can process carrier claims immediately.

3. Returns & Defect Policy (Within 30 Days)

If you experience an issue within 30 days of receiving your order, please review the conditions below:

A. Unopened & Non-Defects

  • Unopened items in original factory-sealed condition may be returned within 30 days of delivery.
  • Customers are responsible for the direct costs of returning non-defective items.

B. Quality / Defect Issues

If the item fails to meet manufacturer standards (e.g., fails to turn on/charge, display defects, missing parts, or damaged packaging), please contact us within 30 days with supporting proof for inspection and handling.

C. Non-Quality Issues

If you receive an incorrect product model/color, incorrect quantity, or have missing items, please report it to us immediately for an exchange or reshipment.

4. Reimbursements & Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, reimbursements will be processed without undue delay using the original method of payment.

5. Post-Delivery & Warranty (After 30 Days)

For post-delivery technical issues after the 30-day return window, the product falls under the manufacturer’s warranty period. We will gladly assist customers with manufacturer warranty claims and brand service center details.

6. Contact Us

To submit a claim, request an exchange, or inquire about warranty support, please reach out to our customer service team with your order number and proof of purchase:

Email: support@zenvora.mobi
Warehouse Phone Number: +40 757982915
Customer Service WhatsApp: (+852) 6931 4546
Website: www.zenvora.mobi

Official Registered Store Address:
Zenvora Mobile SRL
B-dul Mihail Kogălniceanu, Nr. 12, Clădirea C4, Parter, Camera 2
050117, București, Bucharest, Romania

Official Warehouse Partner:
HK Logistics SRL
Rue de Legipont 15 Unit 21 Bloc B
4671 Barchon, Belgium