Shipping policy

Shipping & Delivery Policy

We are committed to providing fully transparent and compliant delivery services across Europe. All shipments originate from our fulfillment hub within the European Union, ensuring zero customs delays for our customers.

1. Shipping Rates & DHL Logistics

To guarantee maximum safety and speed for high-value items, we partner exclusively with DHL. Shipping fees are calculated on a per-item basis to accommodate courier volume limits and insurance coverage:

  • Standard DHL Delivery: 32.00€ per item.

  • Estimated Delivery Window: Generally 2–5 business days across major EU regions from the date of dispatch.

2. Value Added Tax (VAT)

  • ALL PRICES IN ZENVORA MOBILE SRL ALREADY INCLUDED VAT

3. Processing & Tracking

  • Handling Window: Orders are processed and dispatched within 1–2 business days. Logistics networks do not process cargo on weekends or regional public holidays.

  • Live Tracking: Once your package is scanned by the DHL courier, a shipping confirmation email containing your active tracking link will be sent to you automatically.

4. Damaged or Lost Shipments

Because our items travel via a fully insured DHL pipeline, any damage sustained in transit is fully covered. If your package arrives damaged, please document the outer box condition and contact our support team immediately at [Your Support Email] so we can expedite a resolution under the statutory 2-year legal conformity guarantee.