Shipping & Delivery Policy

We are committed to providing transparent, fast, and fully compliant delivery services throughout European Union.

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1. Delivery Options & Shipping Rates

• European Union Destinations 

To guarantee maximum safety and speed for high-value items, shipments across the EU will be shipped via DHL.

EU Shipping Rate (Premium DHL Delivery): €32.00 per-item

Estimated Delivery Window: 2–3 business days across major EU regions from dispatch.

 

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2. Taxes, Value Added Tax (VAT) & Checkout Transparency

EU Deliveries: Standard 21% EU VAT applies uniformly to both product value and the €32.00 per-item shipping service for shipments delivered within the European Union.

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3. Order Processing & Tracking

Handling Window: Orders are processed and dispatched within 1–2 business days.

Logistics networks do not process cargo on weekends or regional public holidays.

Live Tracking: Once your package is scanned by our courier (DHL or local courier), a shipping confirmation email containing your active tracking link will be sent in details to you.

 

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4. Damaged or Lost Shipments

Because our items travel via a fully insured DHL pipeline, any damage sustained in transit is fully covered. If your package arrives damaged, please document the outer box condition and contact our support team immediately at support@zenvora.mobi so we can expedite a resolution under the statutory 2-year legal conformity guarantee.

 

Zenvora Mobile SRL

B-dul Mihail Kogălniceanu, Nr. 12, Clădirea C4, Parter, Camera 2, 50105, București, Bucharest, Romania.

 

Email: support@zenvora.mobi

Phone: (+40) 757982915

Website: www.zenvora.mobi